Our approach
A clear plan from the first conversation to launch, and after
Seven steps, one continuous line. Each produces something you can read, review or use.
- 01 / 07
Discover
We review your current tools, where work gets stuck, and what a better result would look like. Usually a process walkthrough, sample data and a look at your systems.
You receiveA shared understanding of the problem
- 02 / 07
Architect
We decide which systems hold which record, how data moves between them and what gets built versus configured, so nothing is typed twice.
You receiveA written scope, milestones, pricing and third-party costs listed separately
- 03 / 07
Design
Screens, catalog structure and workflows are designed around how your team and your customers actually work, in English and Chinese where needed.
You receiveDesigns and data structures to review before anything is built
- 04 / 07
Develop
Working versions arrive in stages, with feedback and agreed changes built into the process.
You receiveWorking software to try at each milestone
- 05 / 07
Validate
Key workflows are tested end to end, migrated data is checked and your team is prepared before going live.
You receiveA tested system and a trained team
- 06 / 07
Launch
Go-live is planned around your operations, with a clear cutover and support on the day.
You receiveA live system, documentation and a handoff
- 07 / 07
Evolve
Maintenance, backups, monitoring and improvements continue under a support plan agreed in writing.
You receiveOngoing improvements under an agreed support plan
What stays the same on every project
- 01
A written scope before work begins
You receive a clear scope, timeline and quote, with third-party costs listed separately.
- 02
One person from planning to launch
You work directly with Danny, who plans the website, product data, sales process and back office together.
- 03
Start small if you like
We can scope an initial release around your highest-priority workflow, then add features in stages.
FAQ
Questions about working together
How much will the project cost?
Pricing depends on scope. You receive a written scope and quote before work begins, and third-party subscriptions and usage costs are listed separately.
How long will it take, and can we start small?
Yes. We can scope an initial release around your highest-priority workflow, then add features in stages.
What will you need from our team?
Usually a process walkthrough, sample data, brand content, system access and a designated contact.
Will our team receive training and documentation?
Yes. Training and handoff are included in the project plan.
What happens after launch?
Hosting, maintenance, backups, monitoring and improvements can be covered by a separate support plan, with terms agreed in writing.
Ready for step one?
A discovery conversation costs nothing and usually takes under an hour.